A metro train runs in Guiyang. [Photo/Guiyang news network]
Guiyang, capital of Southwest China's Guizhou province, operated 3,030 metro trains and transported 2.10 million passengers during the May Day holiday from April 29 to May 3, with the rate of train punctuality reaching 99.97 percent.
During the holiday, the city's rail transit system took multiple measures to ensure smooth transportation in response to the surging passengers.
Nearly 2,000 train operators in the system participated in special training sessions and drills on platform door failure, passenger affairs, and customer service improvement.
The metro train backup plan for Guiyang's metro line network was further refined, allowing for the flexible adjustment of backup trains based on passenger flow at the site.
The metro lines 1 and 2 extended the daily service time to add transportation capacity during the holiday.
A staff member of Guiyang's rail transit system helps a passenger in a metro line station. [Photo/Guiyang news network]
In terms of safety, Guiyang metro lines carried out 528 inspections, finding 119 hidden dangers and 121 operational problems, all of which have been rectified.
Staff members in the stations of the metro lines patrolled every 2 hours to inspect issues such as hygiene issues inside the stations and unlawful parking outside the stations. Sanitation workers cleaned and disinfected facilities twice a day and conducted disinfection on each train.
In addition, the rail transit system handled more than 519 passenger affairs, focused on special groups such as elderly, weak, sick, disabled, and pregnant people, and effectively resolved passenger issues and feedback.